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At One Planet Projects, we stand by the quality of our products and do not accept returns or offer refunds, except in cases where the item arrives damaged or defective. If you believe your order is damaged or incorrect, please contact us within 7 days of receiving your package and provide clear photo evidence of the issue.

Once we receive your claim and verify the damage, we will work with you to provide a replacement or issue a refund at our discretion.

Please note:

• We do not accept returns for reasons such as change of mind, sizing issues, or buyer's remorse.
• Shipping costs are non-refundable.
• Any items returned without prior approval or outside the damage claim window will not be accepted.

We encourage customers to reach out with any concerns so we can assist promptly and fairly.

We ship worldwide. All orders are processed within 2 to 4 business days. Once your order has shipped, you'll receive a confirmation email with tracking information. Delivery times vary based on your location, but most orders arrive within 5 to 10 business days. International customers are responsible for any customs duties or taxes imposed by their country. Please ensure your shipping details are accurate at checkout to avoid delays.

By placing an order with One Planet Projects, you agree to our store policies regarding shipping, returns, and refunds. We reserve the right to update product availability, pricing, and policies at any time. All purchases must be made using a valid payment method, and any misuse of the site or fraudulent activity may result in canceled orders. If you have questions about our policies, please contact us directly before placing your order.

At One Planet Projects, we respect your privacy and collect only the information needed to process orders and provide a great experience, including your name, address, email, and payment details. We never sell your information and only share it with trusted partners like payment processors and shippers.

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For any questions about your order, sizing, product details, or anything else, please reach out to support@oneplanetprojects.com Our team aims to respond to all inquiries within 24 to 48 business hours. When emailing, please include your order number if applicable so we can assist you more quickly and efficiently.